Health Opera, LLC             

There is no progress without conflict, particularly if you have a team of engaged, talented people. However, when the conflict turns to back-stabbing or yelling matches, a toxic environment is created.

 

At this point instead of a symphony, you have cacophony or just clashing cymbals. Build a constructive environment with specific tactics to keep employees engaged and working interdependently. Get the keys to creating a constructive workplace.

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Objectives

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• Reflect upon their behaviors that fuel upheaval

• Retrieve answers to why they choose ineffective conflict resolutions

• Identify the core problem that led to conflict

• Communicate with different personality types

• Utilize strategies for intense encounters

• Utilize effective communication tactics

• Utilize the 4 L's in addressing conflict

• Identify tactics to promote professionalism

• Practice negotiation strategies

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Unresolved conflict costs money and time. These are two valuable resources your company cannot afford to squander. Poor conflict resolution could result in high turnover, poor performance, increased gossip, drowning in a hostile environment, and fractured teams. 

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Conflict will arise, so be prepared to handle it professionally. Practicing the keys addressed in this seminar will help you to successfully build a constructive environment.

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Seminar Outline

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Module One: What Causes Conflict?

 

In this session the underlying reasons that fuel conflict are addressed. Oftentimes individuals are at odds with one another without identifying the true cause for the upheaval.

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Module Two: Managing Conflict

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In order to manage conflict, you must first identify the problem. Afterwards, determine the opponents' agendas and their personality types. Understanding these fundamental pieces to the puzzle are essential in laying the groundwork for resolutions. In this session, you will also be instructed on strategies to employ during intense encounters.

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Module Three: Effective Communication

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In this session, attendees will practice the 4 L's for addressing conflict. In addition, attendees will practice assertiveness techniques.

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Module Four: Developing Professional Teams

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In this segment, we will show how to promote professionalism and why this is important in handling conflict among team members. 

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Module Five: Negotiation Strategies

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When conflict arises, knowing how to navigate to a common perspective is extremely necessary before you can move toward acceptance. In this session, you will receive the negotiation strategies to resolve conflict.

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Seminar Details

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Full day seminar, 9:00 a.m. - 4:00 p.m., workbook included. Call 256-721-4063.

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We customize seminars to meet our customers 

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